I recently purchased a Ring Doorbell to increase the security of my home. I was excited to use it but soon realizedRing Doorbell Keeps Disconnecting From WiFi.
It was incredibly frustrating, and I couldn’t figure out why this happened. After researching online for a few days, I finally found some solutions.
In this article, I will share with you what caused the issue and how you can prevent the doorbell from disconnecting.
Here are a few quick tips to fix your Ring doorbell connection problem:
- Place the Wi-Fi router closer to the doorbell
- Remove the internet interference between the doorbell
- Factory reset the doorbell and router
- Charge the doorbell or check its wiring
Let’s take a closer look at the possible solutions!
How to Fix Ring Doorbell Keeps Disconnecting From WiFi
You can follow these solutions to fix the Ring doorbell, which keeps disconnecting from Wi-Fi.
1. Check Router is Working
The first thing you do when your Ring doorbell keeps disconnecting is to check your Wi-Fi or Internet connection.
A faulty or malfunctioning network connection will be the reason for this problem. You can check your Wi-Fi connection by using speed checker software online.
Also, you can connect your phone to the network and then open the web browser; if you cannot use the web browser or are working slowly, your Wi-Fi network is faulty.
So, you should take a few steps to fix your Wi-Fi network to resolve the issue of weak signals or the network malfunctioning.
2. Move the Router Closer
If the router is not providing a strong and stable connection to your doorbell, it can be due to the long distance between it and your router.
If you’ve placed the router away from the doorbell, it will keep disconnecting due to the slow signals.
In this situation, you should relocate your router and place it closer to the doorbell or halfway between it and other devices.
3. Changed Wi-Fi Password
A few times, your Ring doorbell can disconnect because you’ve recently changed the Wi-Fi password or username and forgot to update your Ring device.
It will disconnect the doorbell and keep it disconnected until you update your password or username in the Ring app.
So, you should check that if you’ve changed one of the credentials. If so, update it in the Ring app for your doorbell and get a stable connection.
4. Remove Network Interferences
Network interferences are another possible cause for this problem and prevent it from automatically connecting back to your Internet connection.
You should check that the devices emitting signals or radio waves are not placed between the router and your doorbell.
Because these devices can interact with the network connection and cause it to disconnect the doorbell.
A few other factors also cause interference with your network connection, like; cloudy weather, solid material, walls, or trees.
5. Reset the Router
If your Internet connection still has a problem that is causing it to disconnect from your devices or not connect properly.
In this situation, you should consider factory resetting your Wi-Fi router. Performing the reset will turn your router back to its factory default settings.
Also, resetting helps you to remove network glitches or bugs. And after resetting, all of the router settings and password or username will be removed. You’ll need to customize it from the beginning.
Here is how you can factory reset your Wi-Fi router:
1. Ensure the router is switched on.
2. Locate the reset button at the back of your router.
3. Press and hold the reset button with a paperclip or other tool for about 15 seconds.
4. Release the button and then wait for a while until the router powers back on.
6. Reset Ring Doorbell
If your Ring doorbell software malfunctions, it will prevent you from connecting to the Wi-Fi or performing all other functions.
You can fix it by performing a factory reset for your device. As you know, resetting will wipe out glitches from your devices.
And will roll the doorbell back to its factory default settings. After resetting the doorbell software will be refreshed and will start working back correctly.
Also, you should remember that resetting will remove all of your essential data or footage; that’s why you should back up your data before resetting.
You can reset the doorbell by following the below steps:
1. Remove the doorbell from its mounting plate.
2. Locate an orange button at the back of your doorbell.
3. Long press the reset button for about 15 seconds until a blue light on the front of the doorbell starts flashing.
4. Now, your doorbell is reset and ready to set up in the app.
7. Update Doorbell Firmware
Software is a set of files that runs on the device and helps it perform all functions or keep it running correctly.
If your doorbell software runs on outdated versions, it will cause doorbell network connection problems.
You should check your doorbell software to see if it runs an outdated version and update it instantly.
Here is how you can check your doorbell firmware:
1. Open the Ring app on your smartphone.
2. Click on the three-line Menu from the top left corner.
3. Choose your Ring doorbell from the devices list.
4. Next, click on the device health.
5. Under health details, locate the firmware.
6. If it is up to date, there will be “up-to-date.”
7. If any firmware is available, install it.
8. Change Wi-Fi Network Band
Most of the Ring products are compatible with the 5 and 2.4Ghz networks. As the 5Ghz network is fast and strong but not sustainable as the 2.4Ghz network.
So, you should check for the router bandwidth settings to ensure it is not on the 5Ghz network.
If so, you should switch the router from the 5 GHz channel to the 2.4 GHz and then connect the doorbell to get a stable connection.
You can do it by going to your router’s admin page. If you don’t know how to switch the router bandwidth frequency, you can check the owner’s manual.
9. Update Ring App
The Ring app is also essential for your doorbell network connectivity or issues. While the app is outdated, it will cause various issues like incorrect data or Wi-Fi connection problems.
So, it’s very crucial to keep your Ring app running on the latest version. Check if the app version is outdated; you should update it to get the doorbell fixed.
You can update the Ring app by following the below steps:
1. Open the Google Play Store or Apple App Store app on your smartphone.
2. Then click on the search bar, and search for the Ring app.
3. Click on the official app and check if updates are available.
4. If an update is available for the app, you’ll see a button labeled “update.”
5. Tap the button to install the update.
10. Check Power Supply
A faulty power source or power connection is also a reason for the doorbell to disconnect from the Wi-Fi network.
If you have a battery-operated doorbell, you should ensure its battery is fully charged. You can check the battery status in the Ring app under the device health tab.
If the doorbell battery is low, remove it from the mounting plate and plug it into the power outlet. Unplug it when fully charged and put it back on its mounting plate.
If your doorbell is hardwired, you should check whether it gets proper power. Carefully inspect its wiring and connections at the back of the doorbell.
Also, you should check its transformer should be rated at least 16 volts AC and at least 30 volt-amps. If the transformer isn’t as recommended, it will be the reason for power issues.
Low power can cause the doorbell to turn on and off and disconnect from Wi-Fi. So, you should replace the transformer with a suitable new one.
11. Change Router or Buy Extender
While the router isn’t fixed or cannot provide a stable connection to your doorbell, you should consider replacing it and buying a new one.
However, you can also buy a Wi-Fi extender that can extend the network signals to reach the dead Wi-Fi point in your house or office.
You have an option for the Ring chime pro, which is a multifunction device. It is used as an in-home chime and Wi-Fi extender. You can get one and connect to your doorbell for a stable network connection.
12. Contact Customer Support
While none of the above solutions has fixed the Ring doorbell connection issues, you should contact Ring customer support.
The customer service team will assist you with further solutions and be able to fix the doorbell.
These are possible solutions to resolve your Ring doorbell problem that it keeps disconnecting from Wi-Fi:
- Check Router is Working
- Move the Router Closer
- Changed Wi-Fi Password
- Remove Network Interferences
- Reset the Router
- Reset Ring Doorbell
- Update Doorbell Firmware
- Check Power Connection
- Change Wi-Fi Network Band
- Update Ring App
Now I’d like to hear from you!
Which method has fixed your Ring doorbell? Do you have an issue with your Router?
Let me know in the comment.