I recently purchased a new Ring doorbell and was so excited to have it installed. It seemed like the perfect solution to ensure I could always know when someone was at the door.
But after installation, I realized there was one major problem with the two-way audio: I couldn’t hear the visitor through my doorbell.
I tried everything: adjusting the volume settings and ensuring all of the connections were secure – but nothing worked.
After researching, I finally figured out what had gone wrong and how to fix it. In this article, I’ll walk you through the steps to fix your Ring doorbell so you can hear visitors.
Let’s get started!
How to Fix Ring Doorbell Can’t Hear Visitor
You should try this troubleshooting when the Ring doorbell isn’t hearing visitors.
1. Check your Wi-Fi Network
The first thing you should check is your Wi-Fi network because a faulty or slow connection will be the reason for the issue with your Ring two-way audio.
You should check the Ring app’s signal strength to ensure the doorbell connection is stable.
You can check the signals in the Ring app under your device health section. Here you can check the RSSI readings and ensure the signal’s strength.
|-60 to 90
|-65 to -41
|Sufficient but cause video issues
|-40 or better
|No interference, strong connection
If you find the doorbell has an insatiable network connection, you should fix it. You should check your router location and move it closer to the doorbell.
Also, you should check for internet interference, such as phone, tv, or another device that emits radio waves, and move them away from your doorbell and router.
If your router connection isn’t fixed, you should try to power cycle your router. You can power cycle it by unplugging the power adapter and replugging it after a minute.
Also, you can perform a factory reset for your router. It will be helpful in removing any kind of issues with your router.
Reset will remove device glitches and turn it back to its factory default settings. And then you can set it up again.
Locate the reset button at the back of your router and press it with a paperclip for about 15 seconds. And then let the button go; wait until the router turns back on.
2. Bluetooth Interference
A few times, Bluetooth interference can cause an issue with your Ring doorbell. You may need to turn off the Bluetooth to hear the visitors.
You should turn off Bluetooth from your phone, AirPods, or other devices near your phone; after this, go to the live view and check if the issue is resolved.
A few phones treat the live view as a phone call and transmit the audio through your phone’s smaller speaker. In case you have to hold your mobile phone up to your ear.
3. Low Volume
If you cannot hear a visitor, it can be read due to you’ve turned the phone and app volume low. And cause you to not listen to what the visitor says.
The solution is to fix the doorbell. You should turn the volume all the way up. First, increase the volume of your smartphone/iPad’s volume and check if the problem is fixed.
And then, you also check the Ring app volume by launching the app. Then go to the app menu, and select General settings.
So, here check the ringer volume level is not too low or disabled. If so, you cannot hear the visitors.
Drag the volume slider to turn the volume level to a sufficient level. Now go to the doorbell live preview and test the doorbell.
4. Factory Reset Doorbell
Sometimes the Ring doorbell needs to be reset in order to resolve the issue. When all kinds of features are enabled, but the doorbell isn’t working.
Because resetting will help you to remove the doorbell data and glitches. Also, resetting will turn the device to its factory default settings.
Before resetting, remember that it will wipe out your settings and footage from the doorbell. So, back up your data from the doorbell; you’ll not be able to access it after resetting.
Here are steps to reset your ring doorbell:
1. Unmount the doorbell from its mounting plate.
2. Long press the orange reset button from the back of your doorbell for about 20 seconds.
3. When you see a blue flashing light, release the button, and reset has been completed.
5. Uninstall & Reinstall App
While you cannot hear the visitor, this can be your Ring app malfunctioning and resulting in communication issues.
So, you should try to fix the issue by uninstalling and reinstalling the Ring app on your smartphone.
Here is how you can uninstall the Ring app:
1. Open your mobile phone settings.
2. Then scroll down, and select Applications and then Applications Manager.
3. Scroll and locate the Ring app in the apps list.
4. Tap on the app, and click on Uninstall.
Once you’ve uninstalled your Ring app, install it back on your phone and check if it fixes the issues.
Here are the steps to install the app:
1. Open the Play Store or App Store app on your mobile phone.
2. Type Ring app in the search box.
3. Click the Ring app and select Install it.
4. Wait until it finishes the installation, and log into your account.
6. Check Two-Way Audio with Another Mobile
When your Ring doorbell can’t hear the visitor, it can be the reason for your faulty mobile phone or your phone isn’t compatible with the Ring doorbell.
So, you should check the two-way audio with another phone. You can log into your account or share access to the other phone.
And then, open the live view of your doorbell to test if the two-way audio is working correctly. If it is not working, there might be other issues.
7. Hardware Faulty
If you are still facing issues with your Ring doorbell and none of the above-listed methods has helped, the doorbell might be faulty.
Also, its mic can be faulty, that’s why it cannot transmit the visitor’s voice to your phone. So, you should replace it with a working model.
8. Dirty Doorbell
Your Ring doorbell spent a long time outside your house, exposing it to the natural world like rain, snow, dust, or heat.
And these things impact the doorbell lens and microphone and result in video and audio issues.
The microphone in your Ring doorbell is usually located above the lens; it can vary depending on the model.
So, you should clean the doorbell and remove any kind of debris from the microphone. It will help you to hear your visitor.
9. Contact Customer Support
If none of the solutions has fixed your Ring doorbell, you should contact Ring customer support for further assistance.
The Ring support team will help you in fixing your doorbell. Also, the support can provide you a replacement if the device is under warranty.
These are the possible solutions to fix your Ring doorbell that isn’t hearing the visitors:
- Check your Wi-Fi Network
- Turn Off Bluetooth interference
- Increase volume
- Uninstall and reinstall app
- Factory Reset Doorbell
Now I’d like to hear from you!
Which solution has resolved your Ring doorbell problem? Do you need other solutions?
Let me know in the comment.
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